Effective Date: 1 January 2026. This Privacy Policy supersedes all previous versions and applies to all myxe8 platform users.
1 Personal Information We Collect
Myxe8 collects the personal information necessary to provide a secure, efficient, and personalised service to every user. This information is collected directly from you during registration, through your use of the platform, or automatically as you browse our website.
The types of information we collect are as follows:
- Identity information: Full name, national identity card number (MyKad) or passport, date of birth, and gender.
- Contact information: Email address, mobile number, and residential address.
- Financial information: Bank account number, bank name, and records of deposit and withdrawal transactions.
- Technical information: IP address, browser type, operating system, device information, and access log data.
- Behavioral information: Game history, wagering activity, game preferences, and platform usage patterns.
- KYC documents: A copy of your ID card, bank statement, or utility bill for identity verification purposes.
2 How We Use Your Information
All information collected by myxe8 is used responsibly and only for legitimate purposes. We will not use your data for any purpose not stated in this Privacy Policy.
- To process account registration and verify user identity through the KYC process.
- To process deposit and withdrawal transactions securely and promptly.
- To detect and prevent fraud, money laundering, and other suspicious activities.
- To send important notifications regarding your account, transactions, and platform policy updates.
- To provide responsive and effective customer support.
- To comply with legal and regulatory obligations applicable to myxe8's operations.
- To enhance platform performance, user experience, and the development of new features.
- To send promotional information and exclusive offers — only if you have consented to receive them.
You may unsubscribe from promotional emails at any time by contacting the myxe8 support team via 24/7 live chat.
3 Information Sharing & Disclosure
Myxe8 respects your privacy and will not sell or rent your personal information to any third party. However, there are limited situations in which we may need to share your data:
- Service providers: Payment processing companies, technology solution providers, and technical partners that support platform operations, all bound by strict confidentiality agreements.
- Legal requirements: Government authorities, regulatory bodies, or courts when required by Malaysian law or a valid court order.
- Fraud prevention: Fraud prevention agencies or recognised industry bodies where there is evidence of illegal activity or serious fraud involving your account.
- Business transfers: In the event of a merger, acquisition, or sale of myxe8 assets, user data may be transferred as part of that transaction, with appropriate notice given to users.
Notice
Myxe8 does not share your personal data for third-party advertising or co-marketing purposes without your explicit consent.
4 Data Security & Protection
The security of your personal data is myxe8's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.
- 256-bit SSL encryption: All communications between your browser and the myxe8 servers are secured with 256-bit SSL/TLS encryption.
- Two-factor authentication (2FA): Additional security layers are available to protect your account from unauthorized access.
- 24/7 monitoring: Our security monitoring system operates around the clock to detect and respond to cyber threats promptly.
- Internal access controls: Only authorised myxe8 staff with a legitimate business need may access users' personal data.
- Regular security audits: The myxe8 platform undergoes regular independent penetration testing and security audits to identify and address vulnerabilities.
5 Cookie Usage Policy
Myxe8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: To collect information on how users interact with the platform for internal improvement purposes.
- Preference cookies: To save your personal settings such as preferred language and currency for a more comfortable experience.
- Analytics cookies: To help us understand usage patterns and website performance in an aggregated, anonymized manner.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality.
6 User Rights Regarding Personal Data
As a myxe8 user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
- Right of access: You have the right to request a copy of the personal data we hold about you.
- Right to rectification: You may request that we correct any personal information that is inaccurate or incomplete.
- Right to erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal record-keeping obligations.
- Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes.
To exercise any of the above rights, contact the myxe8 support team via 24/7 live chat or email at [email protected]
7 Data Retention Period
Myxe8 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. The following are our data retention guidelines:
- Active account data is retained for as long as your account is active and for 7 years after account closure for regulatory compliance purposes.
- Financial transaction records are retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
- Customer support communication logs are retained for 3 years for reference and service improvement purposes.
- Technical data such as access logs is retained for 90 days for security monitoring purposes.
- KYC documents are retained for a minimum of 5 years after the business relationship ends.
Once the designated retention period expires, your data will be securely deleted or anonymised.
8 Children's Data Protection
Myxe8 is a platform intended exclusively for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
- All account applicants are required to confirm they are 18 years of age or older at the time of registration.
- If we discover that personal data from a minor has been collected without our knowledge, that data will be deleted immediately.
- Parents or guardians who believe their minor child may have registered on myxe8 are encouraged to contact us immediately via live chat or support email.
9 Links to Third-Party Websites
The myxe8 platform may contain links to websites or services operated by third parties, including game providers and payment platforms. This Privacy Policy applies solely to the myxe8 platform.
- Myxe8 is not responsible for the privacy practices or content of third-party websites that may be accessible through our platform.
- We encourage you to read the Privacy Policy of each website you visit separately.
- Game providers integrated with the myxe8 platform have their own privacy policies and are responsible for the data they collect directly.
10 Amendments to the Privacy Policy
Myxe8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
- Any material changes to this Privacy Policy will be communicated to you via an in-account notification or your registered email.
- The effective date of the latest version will always be displayed at the top of this page.
- Continued use of the myxe8 platform after amendments are published will be considered your acceptance of the updated Privacy Policy.
- If you disagree with any amendments, you have the right to close your account by contacting our support team.
Quick Links
Data Types and Purposes Schedule
| Data Type |
Purpose of Use |
Retention Period |
| Identity information (name, IC) |
Account registration, KYC verification, legal compliance |
7 years after account closure |
| Contact information (email, phone) |
Account communications, customer support, security notifications |
7 years after account closure |
| Financial transaction records |
Payment processing, financial auditing, regulatory compliance |
7 years minimum |
| Technical information (IP, logs) |
Security, fraud prevention, platform improvements |
90 days |
| Cookie and analytics data |
User experience improvements, performance analysis |
Up to 12 months |
| KYC Documents |
Identity verification, AML compliance |
5 years after the relationship ends |
| Game history |
Responsible gaming, customer support, auditing |
5 years |
Frequently Asked Questions
Myxe8 Privacy FAQ
Absolutely not. myxe8 never sells, rents, or discloses your personal data to third parties for marketing or commercial purposes without your explicit consent. Your data is only shared in the limited situations outlined in this Privacy Policy, such as legal requirements or technical service providers bound by confidentiality agreements.
You may request access to your personal data by contacting the myxe8 support team via 24/7 live chat or by emailing
[email protected]. Please include your full name and account number in the request. We will process your request within 14 business days and inform you of the information we hold.
When you close your myxe8 account, your personal data will not be deleted immediately. We are legally required to retain financial records and account information for a minimum of 7 years for regulatory compliance purposes. Once the designated retention period expires, your data will be securely deleted or anonymised.
No. myxe8 only uses cookies within our own platform domain. We do not use cross-site tracking cookies or similar technologies to monitor your activity on other websites. The cookies we use are strictly limited to enhancing user experience, session security, and internal analytics within the myxe8 platform.
myxe8 uses multiple layers of protection for your financial information. All transactions are secured with 256-bit SSL encryption. Bank account numbers and payment details are stored in a protected format that is not directly accessible to our staff. An automated transaction monitoring system operates 24/7 to detect any unusual activity and safeguard your account.